Minimum Orders
We understand that small businesses and individuals may not need large quantities of personalized products, and we are more than happy to accommodate small orders. While all of our items have minimum order quantities listed online, we can often negotiate smaller orders with our manufacturers for a fee. Please contact our customer care department should you require this service.

Return Policy
Except in the case of manufacturing defects, we are unable to accept returns on personalized promotional items. Please check your order for defects immediately upon arrival, as there are absolutely no returns after 15 days from receipt of order. In the event that you receive defective or damaged merchandise (defects unrelated to imprint), please contact our customer care department and we will work diligently to resolve the issue.

In the event that you receive misprinted or incorrect merchandise, please contact our customer care department for assistance. Our No Risk Policy ensures your complete satisfaction, and we'll do everything possible to correct the situation.

Returns on undamaged blank items require a 10% restocking fee.

No Risk Policy
There are a lot of choices when it comes to deciding where to buy promotional items for your business or event, and we want you to be thrilled that you chose The Southern Touch. That's why we have a 100% No Risk Policy in place to ensure your complete satisfaction. We guarantee that your custom corporate gifts will be imprinted just the way you ordered them. In the event that your imprint differs from the proof you approved, we will issue a reprint of your merchandise or refund your money. If your order arrives damaged or your items are defective in any way, we will promptly send a corrected order free of charge. You can shop with The Southern Touch knowing that your order is important to us, and that we promise to do what it takes to make sure you're pleased with your promotional products purchase!

Please note: In order to issue a refund or reprint, we may need to arrange for a pickup of your damaged or defective order. Please contact us for assistance with processing your request before disposing of or returning any merchandise.

Trademarks
All logos and trademarks shown on products on our website appear solely for illustrative purposes. Our use of the logos or copyrighted material held by other companies is not meant in any way to imply that southerntouchofcharlotte.com owns the rights to those images. As such, we will not reproduce products featuring copyrighted text or images for any purchaser without expressed permission from the owner of the copyrighted material.

Any customer placing an order with southerntouchofcharlotte.com represents that they have the legal right and authority to use any intellectual property they submit as it pertains to its application to promotional products. The customer is liable for any copyright infringement issues which may arise from their inappropriate use of intellectual property. Southerntouchofcharlotte.com will not be held responsible for the unauthorized use of any trademark, logo, or copyrighted text that is applied to any of the promotional products we sell.

In addition, the entire content of the southerntouchofcharlotte.com website is owned and copyright protected by southerntouchofcharlotte.com. Our website and its contents may be used as a shopping resource for non-commercial use only.

Over/Under Runs
Due to the nature of the printing methods used to produce your personalized products, some items may have slight over or under runs. Southerntouchofcharlotte.com makes every effort to minimize this occurrence. Industry standard is ± 5% in most cases. You will only be charged for the actual quantity shipped. Please contact us if you have any questions regarding your specific order.

Shipping Information
All orders are shipped via insured standard delivery (unless otherwise specified) using the carrier of our choice. We make every effort possible to ship your order by the most economical method available to meet your due date. Rest assured that we do not add inflated handling fees like some of our competitors. Orders of excessive size or weight may be shipped via common carrier (freight line); you will be notified if this is necessary.

All orders are shipped direct to you from the manufacturer. We guarantee that your merchandise will ship from the factory on or before the date specified in your Order Confirmation or desired due date. We typically provide tracking information within 24 hours of shipment. Southerntouchofcharlotte.com is not responsible for shipping delays or loss of goods caused by the carrier, customs departments, or any other outside influence. All merchandise becomes the property of the purchaser at the time of shipment.

We ship from various manufacturing facilities throughout the United States. If your order contains multiple items, these items may arrive in separate shipments. If you have further questions or concerns regarding shipping, please don't hesitate to contact customer care for assistance. Please be advised that we are unable to ship large orders to PO or APO boxes at this time. For international orders, please contact a customer care agent.